993ok Privacy Policy — How We Keep Your Information Safe

Welcome to 993ok. Our Privacy Policy explains what information we collect when you use our platform, why we collect it, and how we keep it safe. 993ok believes you should have full control over your personal data.

This Privacy Policy applies to all services on 993ok.org, its mobile application, and associated platforms. By registering with 993ok, you are considered to have read and accepted this Privacy Policy.

993ok operates as a responsible gaming platform in compliance with international data protection standards. All our data handling processes are regularly audited by independent third parties to ensure your information remains protected at all times.

993ok collects your information in several ways. Details are outlined below:

Information provided at registration:

• Full name and date of birth
• Email address and mobile number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking / Nagad / Rocket number)

Information collected automatically while using the platform:

• IP address and device information
• Browser Type and Operating System
• Login Times & Session Details
• Game History and Transaction Records
• Data Collected via Cookies and Tracking Technologies

The table below provides a summary of the types of data we collect and the purposes for which they are used:

993ok uses your information only for specific, legitimate purposes. We never collect or use data beyond what is necessary. The core purposes are:

• Account Management: To create and maintain your profile and ensure secure login.
• Identity Verification: To prevent minors and fraud through the KYC process.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Service: To resolve issues and provide support.
• Security Monitoring: To detect and prevent fraudulent activity.
• Legal Obligations: To comply with government regulations and anti-money laundering laws.
• Service Improvement: To analyse usage patterns and make the platform better.
• Promotions (with consent only): To send you relevant offers and bonus updates, with your consent.

993ok never sells your data to advertisers or data brokers. Your information is used solely to improve the quality of 993ok's services.

993ok uses industry-standard technology to keep your data secure. The core layers of our security system are:

• 256-bit SSL Encryption: All communication between your browser and our servers is encrypted.
• Firewall Protection: An advanced firewall system blocks all unauthorised access.
• Two-Factor Authentication: Add an extra layer of security to your account.
• Regular Security Audits: Third-party specialists conduct regular audits of our systems.
• Restricted Staff Access: Only authorized personnel may access specific data.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

Your data is stored on servers that meet Bangladesh and international security standards. Certain information may be retained for a defined period after account closure to fulfil legal obligations.

993ok uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for core platform functions, such as maintaining your login session.
• Performance Cookies: Used to monitor site speed and performance.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may limit certain platform features. 993ok does not use third-party advertising tracking cookies.

993ok may share information with certain third parties in limited circumstances and strictly for service delivery. Those circumstances are:

• Payment Processor: Information required to process Mobile Banking, Nagad, Rocket, and bank transfer transactions.
• KYC Provider: With identity verification providers solely for verification purposes.
• Game Provider: Only the minimum information required to operate the games.
• Legal Authorities: To comply with court orders or government directives.
• Anti-Money Laundering Authority: Mandatory in cases of suspicious transactions.

All our third-party partners operate under strict confidentiality agreements and are obligated to use shared data only for the specific purpose for which it was provided.

As a 993ok user, you have the following rights over your own data:

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You can request a download of your data at any time.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw from Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days. Note that certain data may not be erasable due to legal obligations.

993ok is intended for users aged 18 and above only. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Age verification is mandatory as part of the KYC process.
• Any account identified as belonging to a minor is suspended immediately.
• Parents or guardians can report any suspicious activity to us.

If you become aware of a minor using 993ok, please notify our support team immediately. We will take prompt action and remove all associated data.

993ok may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• You will be notified by email or on the platform at least 30 days before any changes take effect.
• The date of the updated policy will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account at any time.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our support team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours

993ok's Privacy Policy is drafted in accordance with applicable Bangladesh law and international data protection standards. In the event of any dispute, the jurisdiction of Bangladesh courts shall apply.